Shipping & Returns
Shipping Policy
WDLT117 offers free shipping to:
| Delivery area | Minimum order |
|---|---|
| Local Delivery - Greater Toronto Area (GTA) Only | $200.00 (before taxes) |
| Rest of Canada | $300.00 (before taxes) |
| United States | $400.00 |
| All Other International Destinations | $800.00 |
Free shipping applies to regular-priced and sale items only. Clearance items - those discounted by 70% or more are excluded.
International orders may be subject to duties and customs fees, which are the customer’s responsibility.
We offer local delivery through Nimbus Canada, domestic shipping through Canada Post and UPS, and international shipping through Canada Post, UPS, and DHL.
Shipping rates displayed at checkout are provided by our carriers. Delivery dates are estimates and are not guaranteed.
For international orders, we cannot predict delays caused by customs clearance or duty payment issues in the destination country, nor can we be held responsible for such delays.
*Due to customs regulations and carrier restrictions, we are unable to ship fragrances, products containing batteries, perfumes, liquid products, aerosols, or oversized furniture outside of Canada. If an order includes one or more restricted items, those items may be removed from the shipment, or we may contact you to arrange an alternative solution or issue a refund for the affected item(s).
For DHL and UPS shipments, DHL and UPS will be handling your parcel from door-to-door. Orders where Canada Post is the shipping carrier, it will be handed over to your local shipping carrier for final delivery once it clears customs. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier(i.e. USPS, China Post, UK Post, etc.).
Please note that all international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or DHL/UPS directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. If you have any other delivery questions contact us at info@wdlt117.com
Return Policy
Exchange or store credit ONLY within 14 days of delivery or in store purchase.
Items are eligible for exchange or store credit as long as they are in their original, unwashed, unworn and unaltered state. All original tags as received at time of purchase must be in tact. Intimate apparel and swimwear must be returned with the original hygienic protective strip still intact, and should only be tried on with personal undergarments. Footwear must be returned with the dust bag and original shoe box in good condition as these are considered part of the product.
Items discounted by 50% or more, special orders, collaboration items, exotic-skin accessories, jewelry, eyewear, lingerie and underwear, lifestyle and interior products, books and magazines, as well as skincare and personal-care items are considered FINAL SALE and are not eligible for returns, exchanges, or refunds.
WDLT117 does not refund or reimburse customers any return shipping fees. Please note if a shipment is refused by the receiver or returned without authorization, we reserve sole discretion whether to grant a full or partial refund.
Please ensure all returned items are packed and sealed securely. We recommend using a courier service that provides a tracking number, we do not provide return shipping labels and are not responsible for any delayed or lost return packages.
WDLT117 reserves the right to decline exchanges or store credits if the items do not meet these conditions.
Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
WDLT117 reserves the right to reject returns which do not comply with our return policy. To Inquire about returns or to start the return process please email info@wdlt117.com and speak to a customer service associate for help and approval.